Vandals disrupt Flow’s service

Telecommunications giant Flow said it is urgently working to restore services to customers in Stony Hill, Red Hills, and surrounding communities following an act of vandalism that caused extensive damage to its network infrastructure yesterday morning.

Several fibre lines and cables were damaged in the incident, disrupting broadband, landline, and cable services for customers in the affected areas. Flow, in a statement, said that its technical teams are on the ground assessing the extent of the damage and carrying out repairs to restore services as quickly and safely as possible.

“We understand how significantly an interruption to connectivity affects our customers, their families, and businesses. Connectivity is essential to how people work, learn, communicate, and manage their daily lives, and we sincerely apologise for the disruption this incident has caused,” said Danielle Savory, senior manager, communications, at Flow.

“Our teams are working urgently to repair the damage and restore services, and we will continue to provide updates as restoration progresses.”

The company said that the disruption comes at a particularly important time as families, schools, and businesses prepare for the start of the new school year. Reliable connectivity is increasingly essential for accessing educational resources, completing online transactions, supporting businesses, and maintaining the day-to-day activities that underpin Jamaica’s economy.

Flow said it strongly condemns the deliberate damage to its network and said the incident highlights the broader threat posed by vandalism to Jamaica’s critical telecommunications infrastructure. The company renewed its call for stronger laws, meaningful penalties, and consistent enforcement to deter those who deliberately target telecommunications networks.

“Telecommunications infrastructure is critical national infrastructure. When it is damaged, the impact extends well beyond individual customers as it disrupts communities, businesses, and essential aspects of everyday life,” added Savory.

“Protecting these networks must be treated as a national priority, and there must be meaningful consequences for those who deliberately put connectivity and communities at risk.”