Consumer watchdog says worthless gifts should be taken back to store

December 13, 2019

It is the season of gift giving, and many businesses, in a bid to attract consumers, have been throwing in a few 'free gifts' with purchases.

However, it is not uncommon for some of these gifts to be worthless or defective. But according to the Consumer Affairs Commission, if a gift is not good, the consumer should take it back to the store.

"The gift is a part of your purchase, so if it is that you got a free radio, and you know it's not working, then you need to take it back. Some persons will say, 'It is a free gift', but it was taken into consideration when they determined the price at which they were selling it, so you have a right to seek redress," the agency's CEO, Dolsie Allen, said

Allen also advised consumers to ask about the return policy of a vendor before finalising a transaction with them.

"Find out what happens if it doesn't work; get the details on what their policy is before leaving the business place. Some stores say 'no refund or exchange'. That is not illegal; however, the Consumer Protection Act supersedes all those stores' policies if the item does not work," she said.

Allen also encouraged consumers to ensure that they are aware of the length of the warranty on items purchased.

"It is extremely important to ask about warranty, especially on high-value items such as electronics. There are times when the warranty is included in the packaging but the vendor doesn't offer that level of warranty. You should insist on it as the Consumer Protection Act speaks specifically to the warranty being extended by the manufacturer to the consumer," she said.

Other News Stories